Support

Kirin OS 1.0 Support

System compatibility, installation, updates, and help after purchasing Kirin OS 1.0.

macOS / Windows One-time purchase Contact: hello@kirinmastering.com

Compatibility

Before you install

macOS

macOS 12 or later. Compatible with both Apple Silicon and Intel Macs.

Windows

Compatible with Windows 10 / 11 (x64). A signed Windows version is available. With a compatible ASIO driver, Kirin OS can play PCM and Native DSD directly on Windows.

Updates

Kirin OS 1.0 will receive maintenance and support for at least one year from its July 22, 2026 release, including compatibility work, bug fixes, and recovery guidance when needed. See the Download Center for the current macOS and Windows installers.

After purchase

If you cannot install or launch Kirin OS

Kirin OS 1.0 is a one-time purchase, not a subscription. If you cannot install or launch it, contact us within 14 days of purchase. We will review the situation with you, including whether a refund is appropriate.

Use the same contact for duplicate purchases, an incorrect product purchase, or a download that did not arrive. Direct purchases in JPY use Stripe and Kirin’s delivery system. Other purchases use Lemon Squeezy. For receipts and license details, use your purchase email or the service through which you purchased.

Contact

What to include in your message

Email hello@kirinmastering.com with the product name, version, operating system, and a description of what happened. A screenshot is helpful if you can include one.

Product information

Kirin OS 1.0

Release date
July 22, 2026
Windows version
Signed x64 version for Windows 10 / 11. With a compatible ASIO driver, Kirin OS can play PCM and Native DSD directly on Windows.
Official page
kirinmastering.com/os